21 Hurstmere Road, Takapuna, Auckland 0622, New Zealand +64225288815

Protection

Data Protection Policy for ImmersiZone

1. Introduction

At ImmersiZone, we understand that protecting your personal data is essential to maintaining your trust. This Data Protection Policy outlines how we collect, use, store, and protect your personal data when you join our club, use our website, mobile applications, or participate in virtual gaming sessions, tournaments, or community events. We are committed to respecting your privacy and complying with all applicable data protection laws and regulations. By using our services, you agree to the practices described in this policy.

2. Data We Collect

To provide you with access to our virtual gaming platform and services, we may collect the following categories of personal data:

  • Identity data: Your full name, username, date of birth, and other identifiers necessary to create and manage your account.
  • Contact information: Email address, phone number, and mailing address for communication purposes.
  • Account data: Your login credentials, including password, security questions, and membership status.
  • Payment data: Billing address and payment information to process transactions, such as subscriptions, tournament entry fees, or in-game purchases.
  • Gameplay data: Information about your participation in virtual games, including scores, achievements, game preferences, and interactions with other players.
  • Technical data: Device information, browser type, operating system, IP address, time zone setting, and usage data gathered through cookies or similar technologies.
  • Communication data: Records of your interactions with our customer service team, including inquiries, complaints, or feedback.
  • Audio/visual data: Recordings of virtual sessions or community events, where applicable, and with your consent if required by law.

3. How We Collect Data

Your personal data is collected in the following ways:

  • Directly from you: When you register for an account, make a purchase, sign up for newsletters, enter competitions, or contact us for support.
  • Automatically: Through cookies, log files, and tracking technologies when you use our website, mobile apps, or virtual gaming platforms. These technologies help us understand how you interact with our services and improve your experience.
  • From third-party services: When you link your account with social media platforms or use external authentication services to sign in.

4. Purpose of Processing Personal Data

We process your personal data for a variety of purposes necessary to operate and improve our virtual games club, including:

  • Creating and managing your membership account.
  • Providing access to virtual games, tournaments, and related services.
  • Processing transactions, subscriptions, and purchases securely.
  • Communicating with you about your account, game updates, and club news.
  • Sending promotional communications, special offers, and event invitations, where permitted.
  • Customizing your experience by offering game recommendations based on your preferences and activity.
  • Monitoring gameplay for fair use, detecting cheating or fraudulent activities, and ensuring community guidelines are followed.
  • Analyzing user data to improve the quality, functionality, and performance of our services.
  • Ensuring the security of our systems and protecting against unauthorized access.
  • Meeting legal obligations, including compliance with age restrictions, financial reporting, and regulatory requirements.

5. Legal Basis for Processing

We process your personal data using one or more of the following legal bases:

  • Consent: For sending you marketing messages or processing optional data, where consent is required.
  • Contractual necessity: To provide the services you request, such as granting access to your account or processing your purchases.
  • Legal obligations: To comply with laws, such as tax and accounting rules or requirements related to age verification.
  • Legitimate interests: To improve our services, protect the integrity of our games, and ensure the safety of our community, provided these interests are not overridden by your rights.

6. Sharing of Personal Data

We do not sell or rent your personal data. However, we may share it with trusted third parties for the following purposes:

  • Service providers: Companies that help us with payment processing, IT services, hosting, customer support, marketing, and analytics.
  • Business partners: In connection with joint promotions, tournaments, or community activities, only with your prior agreement where required.
  • Security and compliance: Law enforcement agencies, regulators, or legal advisors when required to comply with legal obligations or protect our rights and interests.
  • Other players: If you participate in multiplayer games or tournaments, your username, avatar, and gameplay statistics may be visible to other users.

All third-party partners are contractually bound to protect your personal data and only use it as necessary to provide their services.

7. Data Security

We use appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. These include:

  • Secure servers, encryption technologies, and firewalls.
  • Access controls that limit who can view or handle your data.
  • Regular security reviews, audits, and system updates.
  • Staff training on data protection and confidentiality obligations.
  • Incident response plans to deal with potential data breaches effectively.

Although we take extensive precautions, no system is entirely immune to security risks. We recommend that you keep your login details secure and use strong, unique passwords for your accounts.

8. Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. Specifically:

  • Account data is kept as long as your membership is active and for a reasonable period afterward to manage any outstanding matters or legal obligations.
  • Transaction records are kept in accordance with financial and tax laws.
  • Gameplay data may be retained for analytics and community records.
  • Marketing preferences are stored until you withdraw consent or update your choices.

When data is no longer required, we securely delete or anonymize it to prevent identification.

9. Your Rights

You have various rights regarding your personal data, including:

  • The right to request access to the data we hold about you.
  • The right to request correction of any inaccuracies in your data.
  • The right to request deletion of your data, where appropriate.
  • The right to object to or restrict certain types of data processing.
  • The right to withdraw consent at any time, where we process data based on your consent.
  • The right to receive your data in a portable format, where applicable.

To exercise any of these rights, please contact us using the information provided below. We will respond in accordance with legal requirements, typically within one month.

10. Children’s Data

Our virtual games club services are generally not intended for children under the age of 13 (or higher, depending on jurisdiction). We do not knowingly collect personal data from children without parental or guardian consent where required. If we discover that we have collected data from a minor without appropriate consent, we will promptly delete it.

11. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your user experience, analyze usage, and support functionality such as remembering your preferences. You can manage or disable cookies through your device or browser settings, although some features may not function properly if cookies are disabled.

12. International Data Transfers

Your personal data may be transferred to and processed in countries outside your jurisdiction where our servers or service providers are located. We ensure that any such transfers comply with data protection laws and that your data is safeguarded through appropriate measures.

13. Changes to This Policy

We may update this Data Protection Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review the policy periodically. Where material changes are made, we will take reasonable steps to inform you through appropriate channels.

14. Contact Us

If you have questions about this policy or wish to exercise your rights, please contact:

ImmersiZone
Data Protection Officer
21 Hurstmere Road, Takapuna, Auckland 0622, New Zealand
Phone: +64225288815
Email: [email protected]

We are dedicated to protecting your data and ensuring that your experience with ImmersiZone remains secure and enjoyable.